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Returns and Refunds

STOP Experiencing issues or having difficulty? Do not return this product to the store. Our friendly customer service representatives will be glad to help you. If you have any issues or questions, please contact Gelbee directly at 800.724.7486 or support @gelbee.com for immediate assistancefrom one of our trained technicians

 

WALMART PURCHASES

Gelbee products are not refundable via Gelbee. As the manufacturer, we provide Warranty Support only. Contact your Walmart point of purchase for any refund requests.

 

GELBEE DIRECT PURCHASES FROM GELBEEBLASTERS.COM OR GELBEE CUSTOMER SERVICE

For repair, replacement, or refund - Items that are used, not in original packaging or otherwise not in new, sellable condition cannot be returned without prior authorization from a Gelbee Customer Service Representative at 800-724-7486. If approved a restocking fee of fifteen (15%) percent may apply. Shipping and handling fees are non-refundable.

 

RETURNS

All returns must include:

  1. Gelbee Return Form (included with your order). If you have lost the form, please contact Customer Service @ 800-724-7486
  2. Include a clearly written note explaining: 
    1. The nature of the Problem
    2. Name
    3. Address
    4. Order Number. Copy of Original Receipt
    5. Reason for return: Exchange, Refund, Warranty Repair/Replacement
  3. Ship to:
    1. Gelbee 
      ATTN: WEB/DIRECT RETURNS
      7629 Routes 5 & 20
      Bloomfield, NY 14469
  4. Shipping & Handling fees:
    1. Consumer is responsible for all shipping fees to Gelbee. Returns should be shipped via UPS or FEDEX for tracking purposes. Gelbee is not responsible for returns shipped otherwise. Adult Signature Required: Airguns are shipped via UPS/Adult Signature Required - should UPS return an order to us undeliverable because no adult was present at the time of delivery, the cost of reshipping is at consumer expense

REFUNDS

Consumer Purchases from Gelbee Online Store or Direct through Customer Service may only receive a refund under the following conditions: All refunds are subject to condition of merchandise received by Gelbee and must comply with the return policy.

New, Unused Products purchased directly from Gelbee.

Return within 30 days from date product was delivered to consumer.

Shipping and handling fees are non-refundable.

Credit Card refunds will be processed back to original form of payment within two business days from date of receipt of product at our facility. Exchanges will be processed within four business days from date of receipt of product at our facility subject to inventory.

WARRANTY RETURNS

Subject to terms and conditions of specific product warranty outlined in owner's manual.

Must include original receipt dated to comply with warranty of product. Example: serial number on the blaster must be dated within one year. Additional product warranty information can be found here...

Include a detailed letter explaining the nature of the problem. Be sure to indicate name, address and telephone number. Allow 4-6 weeks for repairs.

Call Customer Service @ 800-724-7486 or email us for additional information concerning warranty returns or repairs of your product.

PRE-ORDERS

All returns must include:

  1. The nature of the Problem
  2. Name
  3. Address
  4. Telephone Number
  5. Order Number. Copy of the Original Receipt